Return & Refund

Our policy lasts 30 days for exchange only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Naratee offers two types of made-to-order products: the dye-sublimation print and the standard print. Each print requires a different treatment so the length of production time may range from 2 to 5 business days from the time the order was placed.

ALL of our products are made-to-order and we do not hold inventory or stock.

Naratee Happiness Guarantee!

If you are unhappy with the items that you have received, please contact customer service FIRST by sending an email to [email protected]. Address: 750 S Carondelet St, Los Angeles, CA 90057, USA. Phone: +1 (415) 619-5699. Merchandise returned to the manufacturer without contacting customer service will not be processed correctly.

It is very important that you read the description of each item before you place your order. There is a sizing guide available so you can choose your correct size. It is also of equal importance that you provide us with your correct information before you finalize your order.

At this time, we do not accept returns for any reason because as mentioned earlier, we do not hold inventory or stock and all items are made-to-order. If you wish to make a correction on your order, please contact customer service within 24 hours from the time you submitted your order. We normally send your order immediately to the production facility but if you contact us within the indicated timeframe, we will do our best to make your requested changes.

On the other hand, if we sent you the wrong order, kindly let us know as soon as possible so that we can send you the correct item. In the instance of our error, you do not have to return the item. You can keep it!

If your case qualifies for a partial or full refund, we will refund you within 48 hours from the time we confirm the refund. In the case that you receive a defective product or one that does not match the description, we will send you a new replacement shirt or refund you in full. You may keep the defective product without needing to return it.

Please place your order carefully. You must contact [email protected]. Address: 750 S Carondelet St, Los Angeles, CA 90057, USA. Phone: +1 (415) 619-5699 as quickly as possible should you wish to cancel your order. Our support staff will try to intercept the order before it goes into production, once it hits the production floor there is no way to cancel the order.

We do our best to ship your order within 4-7 business days from the day your order was placed. The shipping fee will be included in your order confirmation. If your item is significantly different from the seller’s product description, you can get a full refund including shipping costs and keep the item.

At this time, Naratee ships to any location on the planet with an address.
Naratee staff will do it’s best to help resolve any issues, and achieve total customer satisfaction.